Cancellation policy

Your appointments are very important to us, Grace & Aimée, at Equilibre Naturally, it is reserved especially for you. We understand that sometimes adjustments are necessary and for this we respectfully request a minimum of 24 hours notice for any cancellation or modification.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving sufficient notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the appointment. opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment that you booked several weeks or months ago. Since the services are reserved for you personally, cancellation charges will apply.

- A notice of less than 24 hours will result in a charge equal to 50% of the amount of the reserved service.

- “NO SHOW” will be invoiced at 100% of the amount of the reserved service.

- Appointments made within 24 hours and which must be canceled. The customer must then cancel within 4 hours of the time of the appointment, otherwise a fee equal to 50% of the amount of the service reserved will be charged.

The cancellation policy allows us time to inform our guests on the waiting list of any availability, as well as to keep our team members on a full schedule, in order to better serve everyone. The policies of Equilibre Naturally are presented and provided in the best quality and tradition of excellent quality of service for our established and future customers. Please review and support our policy criteria.

Appointment reminder:

As a courtesy, we will send you an email and confirm your service appointments 48 hours before your appointment date. However, if we cannot contact you and can only leave a message, please understand that it is your responsibility to remember the dates and times of your appointments to avoid late arrivals, missed appointments and cancellation fees.

During your appointment

We thank you for coming to reception 5 minutes before the start of your meeting.

We thank you for switching off your laptop as soon as you arrive at Equilibre Naturellement so that you can fully enjoy your moment of relaxation.

Treatments will not be carried out on minors under 16 without the presence of a parent in the cabin. The practitioners reserve the right to adapt and orient the care according to age.

Other people including adults or children are not allowed in the cabin during a service or the waiting room in order to avoid disturbances.

In the event that you arrive late for your appointment, so as not to disrupt other planned treatments, the duration of your treatment may be shortened or even canceled, without any reduction in price!

Cancelation policy

Your appointments are really important to us, they are reserved specially for you! We understand that sometimes modifications are necessary and for this we respectfully ask for a minimum of 24 hours notice for all appointment modifications or cancelations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss out on the opportunity to fill the gap with another client. You receive an email reminder 48hours before your scheduled appointment, we understand how easy it is to forget an appointment that has been booked weeks or months in advance. Since the services are reserved for you personally, a cancellation fee will apply.
In addition to this, you need to know more about it.

Cancelation less than 24hours before the scheduled appointment will incur a cancelation fee of 50% off the value of the appointment.
"NO SHOW" 100% of the value of the appointment will be charged.
Bookings made within 24hours of the scheduled appointment must be canceled with a maximum of 4 hours before the scheduled time, if not 50% of the value of the appointment will be charged.

In addition to this, you need to know more about it.

Our cancelation policy gives us time to communicate with our clients on our waiting list of availability, allowing us to maintain a full planning for all members of our team & to better receive guests.

In addition to this, you need to know more about it.

Appointment reminder:

On the day of your appointment:

We thank you for coming to reception 5 minutes before the start of your meeting. In addition to this, you need to know more about it. Please switch off your mobile phone as soon as you arrive at Equilibre Naturellement so that you can fully enjoy your moment of relaxation. In addition to this, you need to know more about it.

Treatments will not be performed on minors under 16 without the presence of a parent in the cabin. Practitioners reserve the right to adapt and orient care according to age. In addition to this, you need to know more about it. Other people, including adults or children, are not allowed in the cabin during a service or in the waiting room in order to avoid disturbances.

In addition to this, you need to know more about it. In the event that you arrive late for your appointment, so as not to disrupt other planned treatments, the duration of your treatment may be shortened or even canceled, without any reduction in price!

GDPR

INTRODUCTION
BEFORE THE DEVELOPMENT OF NEW COMMUNICATION TOOLS, IT IS NECESSARY TO PAY SPECIAL ATTENTION TO THE PROTECTION OF PRIVACY. THIS IS WHY WE ARE COMMITTED TO RESPECTING THE CONFIDENTIALITY OF THE PERSONAL INFORMATION WE COLLECT.

WHEN AND WHY DO WE COLLECT INFORMATION ABOUT YOU?

We receive information from you to enable the processing of your order and to optimize your navigation on our site. Certain pieces of information are required to access the services. The compulsory nature of these elements is specified in the forms for each question, by an asterisk or by a "compulsory" mention.

WHAT INFORMATION DO WE COLLECT?

The personal data we collect may include your name, your postal and email address, your landline and mobile phone number, your banking information, information about your company, your city and region and your use of the website.

FEEDBACK

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized channel created from your email address (also called a hash) can be sent to the Gravatar service to check if you are using the service. The Gravatar service confidentiality clauses are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.

If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you have an account and you log into this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be automatically deleted when you close your browser.

When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.

CONTENT EMBEDDED FROM OTHER SITES

The pages of this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with these embedded content if you have a connected account on their website.

USE AND TRANSMISSION OF YOUR PERSONAL DATA

The data is transmitted to our platform in a secure manner using the https encryption process. We use various companies that provide our service (web host, mail sending service, online payment terminals among others) that can receive, receive and process this data. Depending on their sensitivity, different processes such as encryption can be applied to the data to protect it so that it is not accessible or readable. For example, your password is encrypted each time you use it, which allows you to be the only one to know the combination of characters you have chosen.

The personal data you provide are used to authenticate connections and provide services. When we want to offer you additional services by email, we ask for your consent via a validation button or a specific box to check and specifying the nature of the services offered.

At the same time, technical connection and navigation information is used for authentication and statistics on the use of our services.

To prevent fraud and unpaid bills, any incident, false or irregular declaration may be subject to specific treatment intended to prevent fraudulent use of our services.

E-MAILS AND NEWSLETTER

If you have subscribed to our newsletter or are a member of our site (you can log in) or have purchased on our site, there is a good chance that you will receive emails from us. .

We will only send you emails that you have agreed to receive, or that relate to the services we provide to you.

To send you emails, we use the name and email address you provide to us. Our site also stores the IP address you used when you signed up for the service to prevent abuse of the system.

This site may send e-mails through the Mailjet sending service. This service allows us to track clicks and opens of our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise traced outside of this site with the exception of the email address.

DURATION OF STORAGE OF YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.

For users who register on our site, we also store the personal data indicated in their profile. All users can see, modify or delete their personal information at any time (except their username (ice). Site managers can also see and modify this information.

We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obligated to continue to retain it. For example, we store order information for 10 years for taxes and accounting. This includes your name, email address, and billing and shipping addresses.

We also store comments or reviews, if you choose to send them.

WHO OF OUR TEAM HAS ACCESS TO THE DATA?

Members of our team have access to the information you provide to us. For example, store administrators and managers have access to:

Ordering information such as what was purchased, when and where it should be sent, and
Customer information such as your name, email address, and billing and shipping information.

Our team has access to this information to process orders, issue refunds and help you.

THE RIGHTS YOU HAVE OVER YOUR DATA

If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us. You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.

MODIFICATION

This privacy policy may change. Any reduction in your rights under this policy cannot be applied without your express consent. Any modification of the confidentiality rules will be indicated on this page and in the case of significant modifications, we will publish a warning and can notify you by email if necessary.